FAQs

common customer questions that you want people to get the answer to quickly (e.g. “Do you charge for call-outs?”) Frequently Asked Questions (FAQs)

General Plumbing FAQs

Do you offer emergency plumbing services

Yes, we offer 24/7 emergency plumbing services across London. Whether it’s a burst pipe, leaking boiler, or blocked drain, we’re here to help — day or night.

How quickly can you attend an emergency callout

We aim to arrive within 1 hour for emergency callouts, depending on your location and current availability.

Plumbing Service FAQs

Are your plumbers qualified and insured

Absolutely. All our plumbers are fully qualified, Gas Safe registered and insured for your peace of mind.

Do you charge a call-out fee?

We offer free quotes and in many cases, we do not charge a call-out fee — especially for work that goes ahead. We’ll always be transparent about any costs before we begin.

Can you repair or replace boilers?

Yes. We specialise in boiler repairs, servicing, and full installations for all major brands including Worcester Bosch, Vaillant, Ideal, and more.

Do you offer bathroom refurbishments or installations?

We do. From minor bathroom repairs to full installations and renovations, we handle it all — plumbing, tiling, fixtures, and fittings

Pricing & Package FAQs

How much do your plumbing services cost?

Our rates are competitive and depend on the job. We provide clear, upfront pricing with no hidden charges. Contact us for a free quote.

Do you provide landlord certificates ? (Gas Safety Checks)

Yes, we carry out Gas Safety Inspections and provide CP12 certificates for landlords and letting agents across London.

Can you install underfloor heating

Yes, we provide underfloor heating installations and repairs for both residential and commercial properties.

How do I book a plumber?

You can book by calling us, emailing, or using our online booking form. We’ll confirm your appointment and send a qualified engineer at a time that suits you.

What areas of London do you cover

We cover all of London including Central, North, South, East, and West London with a strong presence in South West London (Clapham, Wandsworth, Battersea, Wimbledon, etc.).