Privacy Policy
Company Name: Plumbing & Boilers London
Website: https://plumbingboilerslondon.com
Contact Email: info@plumbingboilerslondon.com
Phone: +44 7482 332 450
1. Introduction
Plumbing & Boilers London (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website or our plumbing, heating, and gas services in London and surrounding areas.
By using our website or contacting us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
When you contact us, request a quote, or book a service, we may collect:
Full name
Email address
Phone number
Property address
Billing details (for invoicing purposes)
b. Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited and time spent on the site
Cookies and tracking data (see Section 7)
3. How We Use Your Information
We use your information to:
Provide and manage our plumbing and heating services
Process bookings, quotes, and payments
Communicate with you about your service requests
Improve our website, services, and customer experience
Comply with legal and regulatory obligations
We only collect information that is necessary for the purpose it was provided.
4. Sharing Your Information
We do not sell or rent your personal information.
However, we may share it with:
Trusted third-party partners (e.g., payment processors, subcontractors, or suppliers) to help deliver our services
Legal or regulatory authorities if required by law
Service providers for website hosting, analytics, or marketing (all of whom comply with GDPR requirements)
5. Data Storage & Security
Your information is stored securely on encrypted systems and protected from unauthorised access, alteration, disclosure, or destruction.
We retain personal data only as long as necessary to:
Fulfil our contractual and legal obligations
Resolve disputes
Maintain records for accounting or warranty purposes
6. Your Rights (Under GDPR)
As a resident of the UK or EU, you have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion (“right to be forgotten”)
Object to or restrict processing
Request data portability
Withdraw consent at any time
To exercise these rights, please contact us at info@plumbingboilerslondon.com
.
7. Cookies
Our website uses cookies to improve functionality and user experience.
Cookies help us:
Remember your preferences
Analyse website traffic
Improve our site’s performance
You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., Google Maps, social media pages). We are not responsible for the privacy practices or content of those websites. Please review their policies before providing any personal data.
9. Children’s Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If you believe your child has provided personal data, please contact us, and we will delete it promptly.
10. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Plumbing & Boilers London
London, United Kingdom
+44 7482 332 450
✉ info@plumbingboilerslondon.com
