Terms & Conditions

Company Name: Plumbing & Boilers London
Website: https://plumbingboilerslondon.com
Contact Email: info@plumbingboilerslondon.com
Phone: ‪+44 7482 332 450‬

1. Introduction

Welcome to Plumbing & Boilers London. By accessing our website or using our plumbing, heating, or gas services, you agree to comply with and be bound by these Terms and Conditions.

If you do not agree with any part of these terms, please do not use our website or services.

2. Services

We provide professional plumbing, heating, and boiler services in London and surrounding areas, including but not limited to:

Emergency Plumber
General Plumbing
Boiler Repair & Installation
Heating
Drainage
Gas
Bathrooms
Underfloor Heating

We reserve the right to modify or discontinue services at any time without prior notice.

3. Quotes and Estimates

All quotes or estimates are provided free of charge and are valid for 30 days from the date issued, unless stated otherwise.

Quotes are based on information provided by the customer. If additional work or materials are required upon inspection, we will inform you and seek approval before proceeding.

Prices are quoted exclusive of VAT unless otherwise stated.

4. Bookings and Appointments

Appointments can be made via phone, email, or through our website contact form.

While we strive to attend all appointments on time, unforeseen circumstances (e.g., traffic, emergencies, weather) may cause delays. We will notify you as soon as possible if this occurs.

You must ensure safe access to the property for our engineers to carry out the required work.

5. Payments

Payment is due upon completion of the work, unless a prior written agreement has been made.

We accept payment by cash, bank transfer, or major debit/credit cards.

Invoices must be paid within 7 days of issue unless otherwise agreed in writing.

Late payments may incur interest charges in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

6. Cancellations

Appointments can be cancelled or rescheduled up to 24 hours in advance without charge.

Cancellations made with less than 24 hours’ notice may incur a call-out fee to cover travel and time expenses.

In cases of emergency call-outs, cancellation fees may still apply once an engineer has been dispatched.

7. Emergency Call-Outs

We offer 24/7 emergency plumbing services in London.

Emergency call-out charges are higher than standard hourly rates and will be clearly communicated before dispatch.

Full payment is required upon completion of emergency work.

8. Workmanship Guarantee

We stand behind the quality of our work.

All labour is guaranteed for 12 months from the date of completion unless otherwise stated.

Materials and parts are covered by the manufacturer’s warranty.

This guarantee does not cover damage caused by misuse, third-party interference, or normal wear and tear.

9. Liability

While we take every care to work safely and responsibly, we are not liable for pre-existing faults, structural issues, or problems arising from materials supplied by the customer.

Plumbing & Boilers London will not be responsible for any indirect, incidental, or consequential damages arising from the use of our services.

Customers must ensure that any valuable or fragile items are moved away from the work area before work begins.

10. Access and Property Protection

You agree to provide our engineers with access to water, electricity, and the necessary areas to complete the work.
We will take reasonable care to protect your property but cannot be held responsible for damage caused by unavoidable access requirements (e.g., cutting into walls, floors, or ceilings to reach pipes).

11. Materials and Parts

We use high-quality, approved parts and materials for all installations and repairs.

Any materials supplied remain the property of Plumbing & Boilers London until payment is received in full.

Customers may supply their own materials, but we are not responsible for faults or delays caused by such items.

12. Website Use

By using our website, you agree:

Not to copy, reproduce, or exploit any content without written permission.

To use the site only for lawful purposes and not for any fraudulent or harmful activity.

We make every effort to ensure accuracy, but we do not guarantee that all content or pricing is error-free.

13. Privacy

Your privacy is important to us.
All personal data is handled in accordance with the UK GDPR and our Privacy Policy
.

14. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Information

For questions about these Terms and Conditions, please contact us:

Plumbing & Boilers London
London, United Kingdom
+44 7482 332 450
✉ info@plumbingboilerslondon.com

Home